Sky Q, Sonos and other ‘mesh’ services

Sky-Q, Sonos and some other devices have their own built in WiFi network that allows them to 'mesh' together, so one device can pass media to another, without having to use your local home network or cables. Sounds good on paper. The reality, is that they do this by using a private WiFi network, [...]

By |2020-03-30T10:07:03+01:00March 30th, 2020|0 Comments

Making best use of your quota

Borders Online uses a usage quota system to manage our resources. For more information on how best to manage your connection, please see Making Best Use of your Borders Online quota

By |2020-02-12T22:52:08+00:00February 12th, 2020|0 Comments

Can I use your service for video-conferencing or online games?

Yes. The typical latency of our network – i.e. the time taken for a ping to travel to and return from an internet site - is 20-30 milliseconds (ms). This is as good as or better than most DSL services and it is much better than the latency of a satellite system. A low [...]

By |2018-08-26T16:51:43+01:00August 26th, 2018|Comments Off on Can I use your service for video-conferencing or online games?

Can I watch live TV, use iPlayer and Catch up TV?

Yes – and lots of our users rely on internet streaming. However, a warning is in order. All broadband networks – even fibre optic ones – can get congested when too many users try to stream programmes at the same time, especially in high or ultra-high definition. Our usage limits are more than adequate [...]

By |2018-08-26T16:50:35+01:00August 26th, 2018|Comments Off on Can I watch live TV, use iPlayer and Catch up TV?

Can I replace my phone line with an internet phone service?

For many people, a Voice over IP (VoIP) service is a good substitute for a fixed telephone line, especially if you have reasonable mobile phone coverage. However, it will not operate during a power cut – unless all of your equipment is connected to battery backup or generator. In contrast, the telephone exchange is [...]

By |2019-04-20T10:53:04+01:00August 26th, 2018|Comments Off on Can I replace my phone line with an internet phone service?

How can we extend the coverage of the WiFi signal?

The signal output from WiFi equipment – including the router which we supply - is restricted by regulations. The signal may not cover all of properties with thick stone or masonry walls. In such cases, the first step is to locate the router as close to the centre of the area you want to [...]

By |2018-08-26T16:47:32+01:00August 26th, 2018|Comments Off on How can we extend the coverage of the WiFi signal?

What is the maximum distance between the wireless antenna and my property?

Sometimes it is difficult to find a suitable position to locate the antenna such that it gets a clear line of sight to our mast; either because of trees or other obstructions. In such cases it may be necessary to locate the antenna on a pole, building or even tree at some distance from [...]

By |2019-04-20T10:46:20+01:00August 26th, 2018|Comments Off on What is the maximum distance between the wireless antenna and my property?

What equipment do we supply?

We supply a WiFi router which connects your home to our network. In addition to the connection to the antenna on your house, it provides four wired RJ45 connections as well as a reasonable WiFi signal. You may want to locate the router near to existing TV equipment so you can just plug in [...]

By |2019-04-20T10:37:53+01:00August 26th, 2018|Comments Off on What equipment do we supply?

What about my email account?

We do not recommend that you rely upon an email address linked to a specific ISP – for example, a btinternet.co.uk address. We don’t provide an email service as there are many good – usually free – email services available. Google (Gmail & Googlemail), Microsoft (Hotmail & Outlook), GMX, and other providers operate such [...]

By |2018-08-26T16:44:13+01:00August 26th, 2018|Comments Off on What about my email account?