How does our service work?

Local distribution

Each subscriber is connected to our network by a wireless link from their property to one of our relays. Each customer connection is individual and encrypted, so your traffic is secure. Each relay is then connected to at least one other, forming a ‘mesh’ of interconnected locations to deal with any equipment or power failures. Your traffic passes from relay to relay, making its way towards the internet.

In cases where your property does not have a clear line of sight to a relay, we may be able to install a (or use an existing) repeater. A repeater is simply a small antenna that aggregates and retransmits traffic. We can install these on an intermediate building where mains power is available.


Backhaul is the term used to describe the aggregation of all of the customer traffic out to the internet itself. These are high capacity links presented to our network in various locations to provide a degree of redundancy in the event of failures. We currently use 2 fibre optic links between our network and our upstream providers to the internet via the Pulsant data centre in Edinburgh. The total capacity of these links is currently close to 1,500 Mbps. We regularly review our backhaul capacity against customer usage/demand; as the network expands and more customers join, more capacity will be added.

Adding capacity to the network is easier at some locations than others; we want to have as much redundancy in the network as possible, so finding appropriate locations where we can get high speed fibre optic connections is an ongoing challenge.