Borders Online covers primarily the northern part of the Scottish Borders, into bits of South Lanarkshire and the Lothians. This image gives an idea of the current coverage area, although as we are constantly working with communities to extend the network, please get in touch if you are 'almost' in the coverage area.

New Customer Form (Wireless)

New Customer Form (Fibre)

New Customer Form (VoIP)

Fibre Service Information

Terms and Conditions of Service V1.8 OCT23

Troubleshooting Guide

Making the best of Your Quota

Borders Online Tariffs 1st October 2023

Extending the Wi-Fi service around your property

Newsletter (April 2024)

Newsletter (June 2022)

Newsletter (December 2021)

Newsletter (June 2021)

Newsletter (Dec 2020)

Newsletter (Jun 2020)

Newsletter (Dec 2019)

Borders Online was formed in 2019 through the combination of ‘Stobo Dawyck Community Network’ and ‘Heriot Community Broadband’; each of which had been operating successfully for around 5 years. The decision to merge the two networks was taken to reduce the duplication of service and support functions and to allow the combined network to grow. The two networks were already closely aligned, with many people helping out both groups and a number of masts that served customers in both areas; the decision to bring everything into one network was a natural progression.

The ethos of Borders Online is to grow and support our existing community networks, and also to use our expertise and experience to enable other community groups to establish their own coverage areas through partnership or wholesale style agreements. By pooling resources and technical expertise with Borders Online, individual communities can contribute to the overall management of the network, without each individual community needing to have someone familiar with every specific discipline.

Borders Online provides the overall network expertise; from consultancy and design to monitoring and maintenance. In addition, we also provide expertise and consultancy with Servers, Storage, Telephony, Desktop support and Project Management.